399bad Privacy Policy — Your Information Is Our Responsibility

1Purpose and Scope of Data Collection

399bad collects only the information necessary for legitimate purposes and to provide services. The main purposes of our data collection are as follows:

• For account registration, verification, and management
• To complete financial transactions and process payments
• Identity verification to comply with applicable laws and regulations
• To provide customer support and resolve issues
• To prevent fraud and ensure platform security
• To enforce responsible gaming policies
• To deliver relevant offers and promotions to you

2Information We Collect

We collect two types of information — information you provide directly, and information collected automatically.

Information provided directly:

• Full name, date of birth, and national ID number
• Valid email address and mobile number
• Residential address
• Financial information — payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Documents required for identity verification (such as a copy of national ID)

Information collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device information
• Visit time on the platform, session data, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history

5Data Protection Measures

399bad uses industry-standard security technology to keep your personal and financial information secure. Our main security measures are:

• SSL Encryption: All data transfers are encrypted via SSL/TLS technology, protecting your information from unauthorized access.
• Secure Servers: Our servers are protected with firewalls and advanced security software.
• Access Control: Only authorized staff can access your information, and every access is logged.
• Regular Audits: Our security systems are regularly tested and updated.
• Two-Factor Authentication: A two-step verification system is in place for additional protection of your account.

However, no data transmission over the internet is completely secure. We strive to ensure the highest level of security, but absolute guarantees of data protection cannot be given.

6Data Retention Period

How long 399bad retains your information depends on the nature and purpose of the data:

• Account-related information: Retained while the account is active and for a specified period after closure in accordance with legal obligations.
• Financial transaction information: For the period prescribed by applicable law.
• Identity verification documents: As required by regulatory requirements.
• Customer support information: For a reasonable period after the issue is resolved.

After the required period, information is securely deleted or rendered unreadable.

8Your Rights Regarding Your Information

Every user registered on the 399bad platform has the following rights regarding their personal information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: The right to request correction of any inaccuracies in your information.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to object to processing: The right to object to the processing of your information for specific purposes.
• Right to portability: The right to receive the information you have provided in a structured format.
• Right to withdraw consent: Where information is processed on the basis of consent, the right to withdraw that consent at any time.

To exercise these rights, contact us via live chat or by email: [email protected]

9Marketing Communication Controls

We send you promotional emails and messages with your consent. You can unsubscribe from such communications at any time:

• By clicking the unsubscribe link in the email
• By changing the notification settings in your account
• By contacting our customer support team

Even after opting out of marketing communications, important account and transaction-related messages will continue to be sent.

14Privacy Policy Changes

399bad reserves the right to change this privacy policy at any time. For significant changes, we will:

• Publish the updated policy on this page
• Update the "Last Updated" date at the top of the page
• Notify you at your registered email for important changes

Continued use of the platform after policy changes will be considered as your agreement to the updated policy.

15Contact Us

If you have any questions, requests, or complaints about this privacy policy or your personal information, please contact us:

• Live Chat: Use our live chat for direct support in Bengali, available 24/7.
• Email: [email protected] — We try to respond promptly.

After receiving any information request, we will respond as quickly as possible. We may ask for additional information if identity verification is required.